Operating Hours: E-Ticket is valid for 03 months only from the date of purchase. ・ The E-Ticket must be presented through printed paper format or mobile is required for the redemption of the online purchase. ・ Expired E-Ticket will be forfeited, strictly no refund or exchange. ・ E-Ticket is void it is altered, tampered with or damaged. ・ E-Ticket prices are subjected to changes without prior notice. Visitors may visit website information page for updates before visit. ・ Operating hours are subjected to change without prior notice. Visitors may visit website for updates before visit. ・ Please take care of your belongings at all times. PT. Treasure Bay Attractions is not liable for any damages or loss that you may suffer arise from the use of the activities at Treasure Bay Bintan. whether such damage or loss is caused by our negligence or otherwise. ・ A minimum age of 06 years old and maximum of 80 kg on the day of participating of the activity is required to enjoy the activity with the supervision of an adult. ・ This activity will be guided with a crew along Crystal Lagoon. ・ Observe the dress code required by the activity participated at all times. ・ PT. Treasure Bay Attractions reserve the right to amend these Terms & Conditions without prior notice. Visitors may visit the website for updates. ・ If the visitor fails to comply with the park rules, or behave in illegal, unsafe or offensive conduct, PT. Treasure Bay Attractions reserves the right, at its absolute discretion, to bar participation of any activity to any person and/or to require a person already admitted to leave the park or any ride, without refund or compensation. ・ While in Treasure Bay Bintan, you consent to images and video being taken for security or promotional purposes of you and minors for whom you are responsible. Such images and videos will be the exclusive property of PT. Treasure Bay Attractions and you agree to the free publication and/or use in any form or media whatsoever of such images and videos, without payment or compensation. ・ It is in PT. Treasure Bay Attractions absolute discretion, reserves the right to remove or cancel all of any activities within Treasure Bay Bintan for any reasons including but not limited to technical, health and safety and/or operating reasons or due to special events or private functions. For the avoidance of doubt, the full value or any part of the value of the ticket will not be refunded nor will any compensation be payable if any of the advertised activities or areas are removed or closed during the visit. ・ Purchase of activities are not confirmed until payment is completed. Confirmation of your purchase will be sent to your nominated email address once your payment for the transaction has been cleared. If you do not receive a confirmation email in your inbox or junk box within one working day, please contact [email protected] ・ When you click on the “I Agree” checkbox you agree to these Terms and Conditions and We will treat this as a binding order. You are responsible for ensuring the accuracy of your order. ・ Guests should cater sufficient time to fully enjoy the activities and/or package purchased. ・ Guests are advised to arrive 15 Minutes before their booked time slot to enjoy the activities fully. ・ Age and Height restrictions apply. ・ Activities are subject to weather and/or tide conditions, and may be cancelled, postponed or change at the sole discretion of Treasure Bay Bintan. ・ No refund will be given for any purchases through Treasure Bay Bintan website. ・ Force Majeure: Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure". In these booking conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control. ・ Guests assumes all risk of such loss or damage and waives all claims against Treasure Bay Bintan. ・ Guests will be responsible for damages of the vehicle due to carelessness, recklessness and any violation of the rules and regulations, Treasure Bay Bintan have the right to withdraw or stop the rider who did not comply with rules and regulations. There will be no refund for the hiring charges.
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