PLAY & STAY ANMON PACKAGE General Terms & Conditions | Treasure Bay Bintan | Chill Cove | Attractions in Bintan Island
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In view of temporary closure of business operations until further notice due to COVID-19, Treasure Bay Bintan will extend the validity of all the tickets purchased to 30th June 2021. For cancellation/postpone/refund or more information, please email to askme@treasurebaybintan.com.

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Home > PLAY & STAY ANMON PACKAGE General Terms & Conditions

PLAY & STAY ANMON PACKAGE General Terms & Conditions

  • Purchase of Play and Stay Package must be made via “www.treasurebaybintan.com”.
  • After payment is successful, customer will receive a voucher and payment information email from ticket@globaltix.com (Please check junk/spam mail folder if guests have not received the email within 24 hours).  
  • Package purchase is only complete and confirmed when full payment has been received.
  • Reservations must be made by email to "reservation@treasurebaybintan.com" with Booking confirmation code or WR code voucher from “ticket@globaltix.com”, Number of Guests, Particulars (Full Name as shown in Passport and Age) of each guest, and Preferred dates of stay.
  • PT. Treasure Bay Attractions will confirm availability of preferred dates within 72 hours after receiving email.
  • All reservations are subject to first come first serve basis.
  • Offer is valid till 31st October 2020 .
  • Redeem & Stay period till 31 December 2021 with no blackout dates.
  • School holidays, weekends and Public Holidays (peak season) reservations are welcome, with limited availability (3 per day) during peak season.
  • Guests are advised to reserve and confirm their date of stay early to avoid disappointment.
  • Rates quoted include Government tax.
  • Rates are applicable for 02 persons per package. Additional (surcharge) of 50% of package price per adult applies for 3rd and 4th guests, with a maximum of 4persons in a room.
  • Age from 0 to 03 years old are considered infant. Cribs may be provided upon request (subject to availability).  Age from 04 to 11 years old are considered as Children. Age above 12 years old are considered as Adult.
  • Surcharge for 3rd and 4th guest who is a child will be at 80% of the applicable adult surcharge rate for that Package.
  • All reservations, and any request for amendments, must be at made in writing to “reservation@treasurebaybintan.com”, and are subject to availability.
  • Package purchases are not refundable or replaceable with other mode of credits.
  • Activities are operated by PT. Treasure Bay Attractions at Park @ Chill Cove.
  • No refunds shall be extended for any unused services, activities or vouchers, including, but not limited to events outside Treasure Bay Bintan’s control; governmental acts, acts of God, riots, strikes, natural disasters, haze or inclement weather (regardless of severity).
  • Confirmation letter and Global Tix QR Code attachment will be void if altered, tampered or damaged.
  • Prices and packages are not valid with other promotions.
  • Operating hours of Park @ Chill Cove is from 9am to 6pm daily.
  • Treasure Bay Bintan may, in its absolute discretion, vary the operation hours without prior notice.
  • Activities are available on a first-come-first-serve basis.
  • Activities in Package are non-exchangeable and no-refundable.
  • Guests are required to observe Park Rules.
  • Participation in some Activities may be restricted by age and physicality.
  • PT. Treasure Bay Attractions reserves the right to reject any guest if any safety requirements are not met.
  • Guest have unlimited attempts or rides of the Activities listed under Package purchased (unless otherwise stated) during Park operating hours, but will be to queue for each attempt or ride.
  • Activities are subject to weather and tide conditions, and may be cancelled, postponed, or changed (without refund) at the sole discretion of PT. Treasure Bay Attractions.
  • Guests will be issued a wristband to gain access to the Park and Activities within the indicated validity period. If the guest loses the wristband, receipt of purchase must be produced for a replacement wristband.
  • Guest must mind their safety and belongings at all times, PT. Treasure Bay Attractions shall not be liable for any death, injury, damage, loss or inconvenience that may suffer arising from the use of the property’s attractions and activities, whether such death, injury, damage, loss or inconvenience is caused by our negligence or otherwise. PT. Treasure Bay Attraction may provide assistance; however, such an act is not an admission of liability.
  • Children are to be supervised by an adult at all times.
  • Treasure Bay Bintan reserves the right to amend or add these Terms & Condition at any time without prior notice.